Just a “normal” day in my life as a Technical Writer

The only usual thing about my days as a Technical Writer, is that it’s rarely usual. Today was no exception.

I manage the technical writing function, including another member of staff. Unfortunately for me, they started a week’s holiday today and I’ve just returned from two weeks away. The timing of our holidays isn’t ideal, but I’d monitored what was going on during my absence. I didn’t actually do much, but it ensured there weren’t any unpleasant surprises on my return.

My journey to work involves a 15 minute walk to the station, a train into central London, and a further 20-25 minute walk. I could get a bus or tube, but I figure that by the time I walked to the bus / tube, waited for said bus / tube to arrive, decide not to force myself onto an already crammed bus / tube, get on the next bus / tube, and walk to the office, I may as well just walk. Besides I enjoy walking.

Today I set off wearing a fleece, and soon regretted doing so. After the walk to the local station, it came off and never came close to being worn again. It was announced today that the UK had just experienced its joint hottest summer on record. The last week or two had seen a slight drop in temperatures and plenty of rain, but today demonstrated that whilst we are now in the meteorological autumn, it’s still warm enough for a short sleeved shirt commute.

Taking of surprises, whilst I was away, a desk move was announced. I knew this was happening, but unsure when. Whilst I was away it was announced it would be taking place on the Friday before my return. I’d asked my team member to ensure everything necessary was moved. This happened, but of course on arriving this morning I spent an hour ensuring everything was setup to my desired configuration.

A colleague last week had sent me a meeting request for 11am to discuss a forthcoming release. We’d completed all the updates some months ago, but the release was delayed. With the release imminent, she wanted to discuss some finer detail of what we’d provided. I went in search of her, not easy as she’d moved desks also, and managed to get the meeting moved to the afternoon. Enough time to organise myself and start trawling through my emails.

Within 30 minutes, I’d been approached by three separate Product Managers to inform me of projects in the pipeline. Only one of them is in any way urgent, likely to be released later this month. It doesn’t contain too much additional functionality, but annoyingly does contain new icons. I made a note to inform our Education Team who produce our certified video training programmes. They just love having to update all their videos every time an icon changes! We’ve got another large project completing about the same time that we’d both been working on. I may have to look at reallocating resources to ensure both project deadlines are met, once I’ve evaluated the effort involved. That’s not for today, so an item is added to my to do list.

Up to lunch was spent on admin. As a manager, admin is an essential part of what I do. It may sound boring, but having processes and ensuring they’re followed is pivotal to ensure a smooth running team. Running reports, trawling through my Inbox to prioritise any work items, or updating our project spreadsheets with details of changes / timescales, these tasks have to be done.

Around 12:30 I down tools for a trip to the gym in the basement of our office. I’m a keen runner, but have been recovering from a serious injury since late March. Today was my first day back on the treadmill, so I planned a gentle 30 minute jog. I want to get back to doing my local Parkrun ASAP. Being a Parkrun volunteer is fun, but just doesn’t give you to same buzz. I’m not looking to get back to anything like my PB just yet, but I’ve a goal in mind.

Back in the office, and I’ve time to eat a sandwich and apple before my Rescheduled meeting. The Product Manager and I discussed some minor changes to our best practice guides. A perfect chance to do some actual technical writing. As we discussed each setting, I changed the pages on the fly.

Afterwards I finished going through my Inbox. That only left the automated emails, comments generated by users, and those sent to our team’s distribution list, each of which is sent to a separate folder. The comments were easy, as not all are related to our Knowledge Base.

By mid afternoon, my earlier plea to my colleagues to come and eat a biscuit or two I’d brought back from my holiday, seemed to having some affect. The biscuit mountain was reducing, but not enough to avoid me taking the easy route to solving the issue of having the afternoon munchies.

Late in the day and another work request came my way. Four new projects in a day. That’s a record! Once again I update our project spreadsheet with the details. It’s a useful shared resource that the team and my boss can use to see what is coming up.

As folk began to leave for home, I pondered whether to stay late and finish off those unread automated emails. I consider logging on from home this evening rather than staying in the office. As a global company, and with my manager not being based in the Uk, I’m used to occasionally working irregular hours. However as today was a US holiday, I decided I’d have some time tomorrow morning to sort those email folders out before the USA woke up.

So it was a walk to the station, sans fleece. An unusually busy train meant a less comfortable journey than normal. My wife texted me to say she’d bought some milk and bananas, so I didn’t need to visit the supermarket on my way home. Bless her, as I hate that supermarket with a passion. It’s very handy for commuters as it’s only a minute from the station, but it’s layout and poor customer service makes a visit a soul destroying experience.

Home by 7:30, I change into shorts and sandals, take the bins out for the bin men who arrive early tomorrow, and sit down to eat. Nothing fancy tonight, but that’s OK. Plain food can still be tasty.

After catching up with my wife on her day at work, I spend time catching up on what’s been going on online. I normally try to do this during my train journeys, but today I didn’t. I predominately use Twitter for professional information, and Facebook for personal stuff. After a few minutes trawling, I had the idea for this post, but before I started, I prepared my lunch for tomorrow.

As my bed beckoned, my mind turned to what I can expect tomorrow. I know what I’ve left from today, but you can bet there’ll be the odd curve ball thrown in to make life interesting. Working for a software company in a dynamic environment is never boring.

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